Recent cyberattacks have disrupted several major UK retailers, including Marks & Spencer, Co-op, and Harrods. A new survey by Opinium reveals that two-thirds of UK shoppers are
now adjusting their online shopping habits in response to growing concerns about cybersecurity.
Out of 2,000 people surveyed, 23 percent reported that they now shop only with brands they trust. Another 19 percent have become more vigilant with their passwords, opting to change or update them.
Experts caution that without restoring consumer trust, the long-term commercial impact on the retail sector could be severe.
UK retail giants under pressure
Several leading British retailers have been targeted in recent weeks. M&S experienced a month-long breach that began over the Easter weekend. Co-op narrowly avoided serious consequences from a cyberattack of a similar nature, while Harrods was also targeted by cybercriminals.
In response to these incidents, the UK government announced on May 7 a £16 million investment in cybersecurity, signaling a renewed commitment to protecting personal data.
Public demand for better data security
As the attacks have received widespread media attention both in the UK and abroad, consumer awareness has significantly increased. The survey found that 82 percent of respondents believe companies need to do more to safeguard personal data, while 78 percent want greater transparency around how their data is handled.
A portion of consumers are even stepping away from online shopping entirely, with 9 percent indicating plans to take a break.
These high-profile breaches have exposed vulnerabilities in the cybersecurity infrastructure of the retail industry, prompting clear calls from the public for urgent action from both retailers and technology providers.
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